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Moon Care Co

Everything you might want to ask.

Can’t find it here? Write to support@mooncareco.com. A real person reads every email.

The rituals

What exactly is in a box?
Three art posters in themes you choose, with your six single-use herbal sachets (5 g each, 30 g in total) stuck on their back, two per poster, with the ritual printed beside them. Plus a daisy candle, a moonlit bookmark that doubles as a laptop sticker, and a small wrapped mystery gift.
How do the posters work?
Each poster carries two sachets on its back. On ritual night, peel one off and use it. Once both are used, the poster is all art: put it up on your wall, desk or mirror. Pick your three themes on the product page, or choose “Surprise me”.
How often should I use a face pack?
Once a week is plenty. Over-cleansing and over-exfoliating, even with natural ingredients, can leave skin irritated. Each box is six weeks of weekly rituals. If you like rhythms, use one every time the moon changes phase, which is roughly every seven days.
Which ritual should I pick?
Detan Ritual if the sun has left its mark, Acne Control if your skin is oily or breaking out, Glow Ritual if nothing needs fixing and you just want a soft reset. Not sure? Take the three-question quiz on our homepage.
What do I mix it with?
For oily or normal skin, water or rose water. For dry skin, milk or curd (or rose water for Acne Control). Mix one sachet into a smooth paste, apply to a clean face avoiding the eyes, leave for 15 to 20 minutes and rinse with lukewarm water.
Why single-use sachets?
Freshness. A jar of herbal powder is opened again and again in a humid bathroom and slowly loses colour and scent. Each of our sachets is sealed when it is packed and stays dry until you mix it, so the herbs stay fresh and nothing needs to be added to preserve them.
Are your products 100% natural?
Our packs are made only from dried herbs, flowers, roots, grains, pulses and clays. No synthetic fragrance, parabens, sulphates or silicones. Because they are dry powders in sealed sachets, they don’t need preservatives.
Are these Ayurvedic?
The ingredients have a long history in Indian homes and in Ayurveda, but our packs are herbal cosmetic face packs, not Ayurvedic medicines, and we don’t claim they treat any condition.
Will turmeric or beetroot stain my skin?
Haldi can leave a faint warm tint and beetroot a faint pink one right after rinsing. Both usually fade within an hour. Mixing with milk or curd softens it.
Can men use these?
Yes. Skin is skin. The rituals are made for all adult skin, and the poster themes go from Supercars & Speed to Self Love Journey.
How long do the sachets last?
Best used within 12 months of the date printed on the pack. Keep the box somewhere cool and dry, away from direct sunlight.

Skin & safety

Are they safe for sensitive skin?
Most of our ingredients are gentle, but every skin is different. Always patch test on your inner arm 24 hours before first use. If you have a skin condition or a known allergy, check with a dermatologist first. If you feel any stinging or itching, rinse off and stop using it.
Will the Acne Control pack cure my acne?
No face pack can promise that, and we won’t. Acne Control is a gentle weekly herbal ritual for oily, blemish-prone skin. If your acne is persistent, painful, cystic or hormonal, please see a dermatologist.
Will the Detan Ritual remove my tan?
Tan fades as skin renews over a few weeks. The Detan Ritual helps that along gently, week by week, and helps brighten dull-looking skin. Daily sunscreen is what stops new tan from forming.

Orders & delivery

How much is shipping?
Free across India on every order. Most orders leave us within 1 to 2 working days and arrive within 5 to 7 working days of dispatch. You’ll get a tracking link when it ships.
Can I send it as a gift?
Yes. Enter the recipient’s address at checkout and add a gift message. We’ll write it on a card and tuck it into the box.
Do you take bulk or corporate orders?
Yes, for Diwali, office gifting, weddings and events. Write to support@mooncareco.com with the quantity and date and we’ll come back with pricing.
Can I return a box?
Unopened boxes can be returned within 7 days of delivery. Opened or used packs can’t be returned for hygiene reasons. If anything arrives damaged or wrong, email us within 48 hours with photos and we’ll replace or refund it.
Do you ship outside India?
Not yet. We’re small-batch and India-only for now.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and popular wallets, all through Razorpay’s secure checkout. We never see or store your card details.