Returns & refunds

The short version

• Unopened boxes can be returned within 7 days of delivery.
• Opened or used packs can't be returned, for hygiene reasons.
• If anything arrives damaged or wrong, tell us within 48 hours and we'll replace or refund it at our cost.

Returning an unopened box

1. Email support@mooncareco.com within 7 days of delivery with your order number and the reason.
2. We'll confirm and send you our return address.
3. Ship the box back unopened, with all six sachets sealed and the contents complete. Return shipping is paid by you unless the product was damaged or wrong.
4. Once it reaches us and we've checked it, we refund you within 5 to 7 working days to your original payment method.

Damaged, leaking or wrong items

Email us within 48 hours of delivery with photos of the parcel and the product. We'll send a replacement or a full refund, whichever you prefer, and cover any return shipping.

What we can't accept

• Boxes that have been opened, even if not used
• Returns requested more than 7 days after delivery
• Boxes with sachets or contents missing
• Products damaged by misuse after delivery

Cancellations

You can cancel free of charge any time before your order ships. Write to support@mooncareco.com. After dispatch, the returns policy above applies.

Refund timing

Approved refunds go back to your original payment method within 5 to 7 working days. Your bank or UPI app may take a day or two more to show it.